Responsible Gaming

Gamble for entertainment

Casino games are games of chance. The outcome of each game is determined by chance, and previous results do not influence future results. A win is never guaranteed, and no betting strategy can remove the risk of losing. You should consider gambling a leisure activity with a cost, rather than an opportunity to earn income.

Before you play, decide how much time and money you are comfortable spending. Treat this amount as a leisure expense and do not increase it simply because you have lost money or want to continue playing. Never use money needed for rent, bills, food, education, debt repayments or other essential expenses.

• Only gamble with money you can afford to lose.
• Set a budget before you begin and keep to it.
• Set a time limit and take regular breaks.
• Avoid chasing losses or trying to win back money.
• Do not gamble when you are upset, tired, affected by alcohol or affected by other substances.
• Keep gambling separate from essential household spending.
• Remember that a result cannot be predicted or controlled.

It can be useful to keep a personal record of your deposits, wagers, wins, losses and time spent playing. Reviewing this information may help you understand your gambling habits and decide whether changes are needed. If gambling stops feeling enjoyable or begins to affect other areas of your life, take a break and seek support.

Do not regard gambling as a source of regular income. A short-term winning result does not change the risks involved, and a losing result does not create an obligation or opportunity to keep playing. Decide in advance when you will stop, whether you are winning or losing, and respect that decision.

Tools for safer gambling

Safer gambling tools can help you maintain control of your account and playing habits. Depending on the features available to you, these may include deposit limits, spending limits, wagering limits, session reminders, time-outs and self-exclusion. These tools are designed to support informed decisions, but they work best when you choose limits carefully and use them consistently.

Set limits before you play

Consider setting daily, weekly or monthly limits for deposits and gambling activity. Choose an amount that fits comfortably within your personal budget. A limit should not be treated as a target or an amount you are expected to spend. If you reach your limit, stop playing rather than looking for another way to continue.

Take a break

A time-out can help you step away from gambling for a defined period. Use a break if you feel distracted, frustrated or unable to stop. During a time-out, avoid opening another account or using another service to continue gambling. A genuine break is most effective when you remove yourself from gambling opportunities and focus on other activities.

Consider self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a longer period. If you choose self-exclusion, do not attempt to bypass the restriction by creating a new account, using another person’s account or asking someone else to gamble on your behalf. If you think self-exclusion may be appropriate, use the available support or account assistance channel through the website and request information about the process.

Limits and restrictions may take effect according to the applicable process and technical requirements. Do not assume that a request has taken effect until it has been confirmed through the relevant account process. You remain responsible for your activity until any requested restriction is active. If you are unsure how a tool works, seek clarification before continuing to play.

Protect your account

Use your own account and keep your login information secure. Do not share your password, payment information or account access with another person. Device controls and appropriate supervision may also help prevent children and other unauthorised people from accessing gambling services.

Recognising gambling concerns

Gambling can become difficult to manage gradually. Some people may not recognise a concern until it has affected their finances, relationships, work, study or wellbeing. Consider taking a break and getting advice if any of the following statements apply to you:

• You gamble for longer or spend more than you planned.
• You regularly think about gambling or feel a strong urge to play.
• You chase losses or gamble to recover money.
• You hide your gambling or are not honest about how much you spend.
• You borrow money, sell possessions or use credit to gamble.
• You miss work, study, family commitments or sleep because of gambling.
• You feel anxious, guilty, irritable or low after gambling.
• You try to stop or cut back but find it difficult.
• Gambling is causing conflict with family, friends or other people.
• You rely on gambling wins to pay bills or manage financial pressure.

If these signs feel familiar, stop gambling and consider speaking with a qualified gambling counsellor, financial counsellor, health professional or trusted person. Support is available for people who gamble and for family members or friends affected by someone else’s gambling. You do not need to wait for a serious financial loss before asking for help.

It may help to tell someone you trust what is happening, review your finances and remove easy access to gambling funds. You can also consider blocking gambling-related payments where such options are available through your financial provider, and using website or device controls to reduce access. Taking practical steps early can make it easier to regain control.

If gambling is connected with thoughts of self-harm, suicide, violence or immediate danger, stop gambling and seek urgent assistance from emergency services or a crisis support service in your area. Your immediate safety is more important than any account, bet or financial concern.

Your responsibilities and our approach

You must use your own account, provide accurate information when requested and comply with applicable age, identity and account requirements. You must not allow another person to use your account, and you must not gamble on behalf of someone else. Tell us promptly if you believe your account has been accessed without permission.

Gambling is not suitable for people under the legal gambling age. Young people should not create, use or access a gambling account. Adults should take reasonable steps to prevent children and other unauthorised people from accessing gambling services, including using device controls, account security and appropriate supervision.

Wyns Casino may apply account checks, play restrictions or other safer gambling measures where appropriate and where permitted by applicable requirements. We may ask questions about your gambling activity, financial circumstances or wellbeing so that suitable support and restrictions can be considered. These checks are intended to promote safer participation and may affect access to an account or gambling services.

We encourage you to read the website information about available limits, breaks, self-exclusion and account support before playing. If you have a concern about your gambling, do not wait for it to become more serious. Use the relevant support option available on the website or seek independent help from an appropriately qualified Australian support service.

1. Decide whether gambling fits your budget and circumstances.
2. Choose your spending and time limits before starting.
3. Stop when you reach a limit or when gambling is no longer enjoyable.
4. Use a time-out or self-exclusion if you need help stopping.
5. Speak with a trusted person or professional if gambling is affecting you.
6. Seek urgent help if you or another person is in immediate danger.

Responsible gambling is a shared responsibility. The most important step is to stay informed, recognise your limits and act early when gambling begins to cause concern. Wyns Casino encourages all players in Australia to make careful decisions and to seek support whenever it is needed.